At ABM, we put our customers first. We're committed to a shopping experience that's exciting, safe, and secure — and we know mistakes happen. That's why you can return product up to 365 days after purchase. Realized you bought the wrong size six months ago? No problem — that's what we call Button-ey Awesomeness. A couple of common-sense exceptions apply: product must be in new condition (no scratches or dents) with all packaging intact (no open bags or missing parts).

Your Refund Window

How to Make a Return

• All returns must be made within 365 days of shipment, on items purchased by phone or from our website (www.AmericanButtonMachines.com). The offer is not valid for affiliate or re-seller websites.
• Call us to obtain a Return Merchandise Authorization Number (RMA #), and mark it clearly on the outside of the shipping box. Packages without an RMA # will be refused and returned to the customer at their expense.
• Ship your return with a carrier that can provide a tracking number, for verification purposes.
• Customers are responsible for freight charges on all returned merchandise. Original shipping charges will be deducted on returns for orders shipped under a free-shipping offer.
• All standard returns are usually processed within one week of receipt.

Condition & Packaging Requirements

• All product and equipment must be in new, unused condition — in the original box and packaging, with unopened bags and seals intact.
• All button making kits and systems must be returned in their entirety, including the button maker, paper cutter, and all button supplies.
• All damaged equipment will be refused and returned at the customer's expense. This includes scratches, dents, missing pieces, non-functioning items, and discoloration.
• Equipment boxes cannot be used as the shipping box. You must ship all equipment back in the original equipment box, placed inside a separate outer box for protection.

Received the Wrong Product? We'll Make It Right

If you accidentally ordered the wrong product: please see our standard return policy above. If you need an expedited solution, call our customer service team at (972) 985-5074 so we can find the best options for your needs.

If we accidentally shipped you the wrong product: contact our Customer Support team so we may start working on a solution for you. We may ask questions or request photographs so we can determine what you received. If we are at fault, we will ship a replacement order using the original shipping method. We may also provide you with a prepaid return label and request an immediate return of the incorrect merchandise. All prepaid shipping labels expire after 7 days. If the item is not returned within 14 days, you will be charged for it.

If we cannot determine whether a product was shipped incorrectly, we will provide you with a prepaid return label and request an immediate return of the merchandise. We will evaluate the product once it is received, and if it's determined that we were not in error, the return shipping charges will be deducted from your refund along with any restocking fees.