What a whirlwind the last week has been!
As you know, we were so excited to release our new interchangeable magnetic jewelry products – Magneta-Snaps™ and Clix™ – to the button making world, and we have been thoroughly pleased with the launch and your response. Your excitement for the products has been contagious!
And we are so thankful that so many of you have taken to the discussion forum and to our Facebook page to provide candid feedback about your experience. Keep it coming! We read, consider, and respond to all of it.
Among the few issues that a handful of folks seem to be having concerns magnets, specifically an inability to remove magnets from the Magneta-Snap pendants. We are writing this post to quickly clear this issue up for anyone who has experienced it.
What we have found is that folks having trouble with magnets are attempting to use magnets that are not the correct dimensions. You want to use magnets that are 18.5mm in diameter and 5mm thick.
You do not have to use our magnets for 1″ buttons to work with the Magneta-Snap™ pendants, but it is vitally important that you use magnets that are approximately those dimensions. If you are having magnet problems, check the dimensions of your magnets. It is likely that is the issue.
For anyone have trouble figuring out the proper method for affixing the magnet to the button and then sliding the button into the pendant, you’re in luck! Not only is it a very easy process to complete, but we have a brand new video that shows you exactly how to do it:
Brighid Brown – Director of Blogging and All Things Cool at ABM